Frequently Asked Questions

CAN I CUSTOMIZE THE SIZE OF MY PRINT?

Yes! The print dimensions listed for sale are some of the most common sizes we sell, but if you have a specific space in mind that requires a unique print size, contact us and we would be happy to help you find the perfect size!

DO YOU HAVE MORE IMAGES THAT ARE NOT ON YOUR WEBSITE?

Yes! Our print store is curated to show only a small percentage of BSP work. If you have a specific subject/theme in mind, contact us. For example, love open ocean images, but prefer more sunset or dawn color tones? We would love help you find the perfect print for your space! 

WHAT'S THE DIFFERENCE BETWEEN "ARCHIVAL" PAPER AND "STANDARD" PAPER?

Archival Paper ("Hahnemuhle Photo Rag #308") is museum quality, professional, fine art paper. Unmatched in its appearance and feel, the acid-free cotton has the highest level of age resistance. 

Standard Paper (E-Surface Paper) is Kodak Professional Endura Premier Paper. It is very popular and used by many photographers. Archival value of 100 years in home display. 

WHEN I CHOOSE A PRODUCT SIZE, ARE THE DIMENSIONS LISTED REPRESENTATIVE OF THE IMAGE SIZE OR THE PAPER SIZE?

When you select a size for the image you would like to purchase, the size listed is the size of the paper (or metal). The image size for a standard and metal print is the same as the paper or metal size (full bleed). The archival prints have a ~1.0" white border surrounding the image. As such, please note that the image printed on archival paper will be slightly smaller than overall paper dimensions.

DO YOU OFFER FRAMING?

If you are interested in framing, please contact us for more details. While we do not currently offer framing, we would be happy to recommend a local framer or work with a local framer on your behalf! 

WHAT IS A METAL PRINT?

A Metal Print has a base that is coated in a white primer before the image is printed onto the surface. The image is then covered with a thin protective layer of acrylic, which really makes the image pop. Aluminum prints are easy to hang and generally lower maintenance as they don't have to be framed.

DO YOU SIGN YOUR PRINTS? IF NOT, CAN I GET MY PRINT SIGNED?

I only sign prints that are produced on Archival Paper. That said, if you would specifically like a print signed and you are ordering Standard Paper or a Metal Print, please contact us.

Note: that a signature adds in about 3-5 business days to your print's lead time (shipping times on Nantucket can vary quite a bit depending on the time of year!).

Note: if a paper print is signed, a roughly 1" white border will surround the image to allow for room for a signature.

WHAT IS THE GENERAL LEAD TIME TO GET A PRINT?

Print with signature: ~2 weeks + shipping time

Print without signature: 5-7 business days + shipping time

DO YOU SHIP INTERNATIONALLY?

At this time, we only offer domestic shipping. 

DO YOU ACCEPT RETURNS?

We hope that you absolutely love your Brian Sager piece! If, for some reason, you are not satisfied with your purchase, please contact us within 7 days of the delivery and let us know the reason behind your return. We will gladly help you with the return process and can either offer a full refund or help you select a new piece you'll love! 

Please note, unless the return is due to a damage or defect in quality, Brian Sager does not incur return shipping fees.

HELP! MY PRINT ARRIVED DAMAGED! WHAT DO I DO?

We take great pride in the quality of the printers we use, so if your print arrives damaged or there is a defect in quality, please let us know as soon as possible and we will gladly get a replacement for you.